Terms of Service

This Terms of Service Agreement (“Agreement”) is entered into by and between Permit Pushers, LLC (“Company”) and the undersigned client (“Client”). This Agreement, together with the executed contract between the parties (the “Contract”), governs the rights and obligations of the parties with respect to services provided by the Company. In the event of a conflict between this Agreement and the Contract, the Contract shall control.

1. Payments and Interest on Overdue Invoices

1.1 Invoices Due. All invoices issued by the Company shall be due and payable upon receipt unless otherwise expressly stated in the Contract.

1.2 Interest on Late Payments. Any invoice not paid in full within thirty (30) days from the date of issuance shall accrue interest at the rate of ten percent (10%) per month until such invoice is paid in full.

1.3 Collection Costs. The Client shall be responsible for all costs of collection, including but not limited to reasonable attorneys’ fees, incurred by the Company in enforcing its rights under this Agreement.

2. Refund Policy

2.1 Refund Schedule. Refunds of service fees shall be issued, if applicable, according to the following schedule:

No submittals completed: Full refund of service fees, less a non-refundable administrative fee of $100–$150 (based on project size).

One (1) submittal completed: Fifty percent (50%) of the service fee shall be refunded.

Two (2) submittals completed: Twenty-five percent (25%) of the service fee shall be refunded.

Three (3) or more submittals completed: No portion of the service fee shall be refunded.

2.2 Non-Refundable Fees. All jurisdictional, governmental, and agency fees are strictly non-refundable, regardless of the stage of service.

3. Jurisdictional Fees

3.1 Subject to Change. All jurisdictional, governmental, and agency fees are subject to change at any time without notice.

3.2 Responsibility for Changes. The Company shall not be responsible for any increased or adjusted jurisdictional fees imposed by third parties, and the Client shall bear sole responsibility for such costs.

4. Client Interference

4.1 Exclusive Control of Process. The permitting process shall be conducted solely by the Company.

4.2 Prohibited Interference. Any direct involvement by the Client or its design professionals—including, but not limited to, contacting agencies, resubmitting documents, or altering plans without coordination with the Company—may result in delays, adverse outcomes, or denials.

4.3 No Refunds Upon Interference. If the Client interferes in the permitting process or otherwise takes matters into its own hands, no refund of service fees shall be issued.

5. Discounts

5.1 Non-Stacking of Discounts. Discounts, promotions, or special offers may not be combined or “stacked.” Only one discount, promotion, or special offer may be applied per project.

6. Governing Law

This Agreement and the Contract shall be governed by and construed in accordance with the laws of the state in which the Company maintains its principal place of business, without regard to conflict of law principles.

7. Severability

If any provision of this Agreement is held to be invalid, illegal, or unenforceable in any respect, such invalidity, illegality, or unenforceability shall not affect any other provision hereof, and this Agreement shall be construed as if such invalid, illegal, or unenforceable provision had never been contained herein.

8. Entire Agreement

This Agreement, together with the Contract, constitutes the entire understanding and agreement between the parties with respect to the subject matter hereof and supersedes all prior or contemporaneous negotiations, representations, or agreements, whether written or oral. No amendment or modification of this Agreement shall be valid unless in writing and signed by both parties.

In the absence of a signed contract, these terms of service will act as the entire agreement.

9. Force Majeure

The Company shall not be liable or responsible for any failure or delay in performance under this Agreement to the extent such failure or delay is caused by circumstances beyond the Company’s reasonable control, including but not limited to acts of God, natural disasters, pandemics, labor disputes, governmental actions, agency backlogs, power outages, or failures of third-party systems or services. In such event, the Company’s obligations shall be suspended for the duration of the delay, and no refund shall be due to the Client.

10. Limitation of Liability

10.1 No Consequential Damages. In no event shall the Company be liable to the Client for any indirect, incidental, special, exemplary, or consequential damages, including but not limited to lost profits, project delays, or loss of business opportunities, arising out of or in connection with this Agreement, the Contract, or the services provided.

10.2 Liability Cap. The Company’s total aggregate liability to the Client for any and all claims arising out of or related to this Agreement, the Contract, or the services provided, whether in contract, tort, or otherwise, shall not exceed the total amount of service fees actually paid by the Client to the Company.